StanleyWong.org

Just came across this very interesting article on “Crowdsourcing: A Million Heads are Better Than One.” The article talks about examples of harnessing human behaviors and interactions into three distinct areas:

1. Creation (Ex. Open Source Software, Wikipedia)
2. Prediction (Ex. Pickspal.com, Stockpickr, American Idol)
3. Organization (Ex. Google’s PageRank, Digg.com, DMOZ)

The concept of crowdsourcing is really interesting in that it is really self-organization where seemingly chaotic conditions goes through a phase transition to bring about some sort of order. You can find self-organization everywhere from diverse subjects such as nature (Ex. Ants), business (Ex. market bubbles), physics (Ex. equilibrium thermodynamics), chemistry (Ex. chemical reactions), Entertainment (Ex. American Idol, Billboard Music Charts), and of course the Web.

Value is created when one can harness the power to create structure from unstructured chaos. In Physics, this phenomena can be described in mathematics.  This is very much the problem that our team at Search Physics have been trying to tackle when it comes to organizing the information on the Web. Stay tuned for more.

Filed by SWong at 2:29 am under Marketing, Search Physics, Web 2.0
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Brilliant! I am very impressed by the recent release of several Digg style user feedback and voting mechanisms applied to improving companies and products. There are two forward thinking companies who have gained quite a bit of press:

1. Dell Ideastorm - No doubt part of the effort to revive the fortunes of Dell now that Michael Dell is back at the helm. Makes Dell more open and responsive to consumers. Much better than a canned survey from a market research firm since the suggestions are unedited and can be voted upon. I absolutely love the fact that it requires registration so Dell can continue a dialog with these consumers who obviously care.
2. Yahoo! Suggestions - The Yahoo! Suggestions board is being used to gather feedback for quite a few number Yahoo! properties (15 at launch) from Autos to Real Estate. A pretty good first start. The only wish I have is Yahoo! should really promote this a lot more. A lot of the suggestion boards don’t have a lot of traffic nor enough feedback to form a critical mass.
I know that there are a lot of folks in the blogosphere who decry these efforts as blatant rip-offs of Digg, but I think all of these folks miss the point. As a marketer, the hardest thing to do is to create a vibrant and constructive dialog with the consumer. These “Digg-like” Web 2.0 features merely make customer feedback much more accessible, cost effective, and with the added benefit of sifting out issues that are more important than other due to open voting. Remember, Digg didn’t invent voting nor did it invent ranking. Digg’s great breakthrough was they packaged it in such a way which was brilliantly easy. Besides, Drupal had this feature in their content management system since 2000.It would be great if brand marketers and product managers across different industries embrace harnessing the consumer voice to improve products and customer experience. Imagine if car enthusiasts had this capability to suggest new features and product wishes for their favorite vehicles (Detroit anyone?). Or how about struggling airlines use this capability to markedly improve flight service and give us options for better food on flights. It would be very easy for old line companies to begin offering these capabilities by leveraging open source solutions like Pligg (an open source version of Digg).

Remember, companies exists to fulfill and capitalize on a market demand or consumer desire, what better way than to get this feedback directly from your customer’s mouth?

Update: Peter Cashmore and TechCrunch has a pretty interesting post about this as well.

Filed by SWong at 10:14 pm under Marketing, Web 2.0, Yahoo!
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